Returns / Exchanges
Return and Exchange Policy
30-Day Return Window
You have 30 days from the date of purchase to initiate a return or exchange. Please ensure your request complies with the conditions outlined below to be eligible.
Conditions for Returns and Exchanges
1. Eligibility: To qualify for a return or exchange, the item must be unused, in the same condition as received, and in the original packaging. It must be unwashed and free from dirt or any other signs of wear.
2. Fault on Our Part: If the return or exchange is due to an error on our part (e.g., receiving an incorrect or defective item), we will cover all associated shipping costs and send you the correct order at no extra charge.
3. Customer-Initiated Exchanges: If you wish to exchange an item for reasons other than a mistake on our part, you will be responsible for the shipping costs to return the item. Please ensure the item is in its original condition and packaging.
How to Initiate a Return or Exchange
1. Contact Us via 24/7 Customer Chat: For any return or exchange issues, please use our 24/7 customer chat service available on our website. Provide your order number, the items you wish to return or exchange, and the reason for your return or exchange.
2. Shipping Instructions: Following your request through our chat service, we will provide you with the necessary shipping instructions and, if applicable, a prepaid shipping label.
3. Processing: Upon receiving and inspecting the returned item, we will proceed with processing your refund or exchange. If approved, your refund will be processed or your exchanged item will be dispatched promptly.
Please note that original shipping fees are non-refundable and we reserve the right to refuse returns that do not meet our policy requirements.
For any further inquiries, our 24/7 customer chat service is here to assist you.