Frequently Asked Questions

Frequently Asked Questions (FAQs)

How Long Will My Order Take? Most orders are processed within 1-3 business days. Once shipped, the average delivery time within the U.S. is 2-5 business days, depending on your location. 

Why Hasn’t My Order Shipped Out in the Standard Time? Order delays can occur due to a high volume of orders. 

Why Hasn’t My Tracking Information Updated? Not all shipping providers offer real-time tracking. It’s common for tracking updates to lag several days behind the actual status of your shipment. Your package is likely closer to arrival than indicated.

Where Is Vintage Pink Shirts Located? We operate online without a physical retail location. Our main shipping warehouse is located in Pasadena, California 91106.

Which Payment Methods Do You Accept? We accept several payment methods including Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Amazon Pay, and PayPal.

Do You Ship Worldwide? We do not currently offer worldwide shipping.

I Accidentally Put the Wrong Shipping Address on My Order, What Do I Do? Please contact us immediately if you need to change the shipping address. Orders are processed quickly, and the window to make changes can be very short.

Can I Exchange an Item? Yes, you can exchange your items as long as they are unused and in their original condition. Please note that you will be responsible for paying the shipping costs to return the item to us. Once we receive and inspect the returned item, we will process your exchange. For more information on how to initiate an exchange, please contact our customer service team.

What If My Order Is Incorrect or Faulty? If you receive an incorrect or faulty item due to our mistake, we apologize for the inconvenience and will cover all shipping costs associated with the return. We will ensure the correct item is sent to you promptly without any additional charge. Please contact our customer support team to arrange for the item to be returned and the correct one sent out.

Why Are Your Shirts So Affordable? Our shirts are affordable because we prioritize what's important to you: high-quality, stylish apparel at a great price. We keep our marketing costs low by focusing on direct communication through our email list, which allows us to pass those savings on to you. Additionally, we minimize packaging waste as part of our commitment to sustainability. We also adhere to Lean Six Sigma manufacturing principles, similar to those used by major manufacturers like Toyota Corporation, to enhance efficiency and reduce costs without compromising on quality.